At Complet Trip, we understand that plans can change, and we strive to provide flexible options for our valued clients. Below are the cancellation options available for our tours and services:
1. **Flexible Cancellation Policy:**
We offer a flexible cancellation policy for most of our tours and activities. If you need to cancel your booking for any reason, please contact us at least 48 hours before the scheduled departure time to receive a full refund. Cancellations made less than 48 hours before the departure may be subject to a cancellation fee.
2. **Last-Minute Cancellations:**
In the event of unforeseen circumstances or emergencies that require you to cancel your booking at the last minute, please notify us as soon as possible. While we understand that emergencies happen, please note that last-minute cancellations may be subject to a cancellation fee.
3. **No-Show Policy:**
If you fail to show up for your scheduled tour or activity without prior notification, you may be considered a “no-show.” In such cases, no refunds will be provided, and the full amount of the booking will be charged.
4. **Cancellation Due to Unforeseen Circumstances:**
In rare cases where we need to cancel a tour or activity due to unforeseen circumstances such as inclement weather, natural disasters, or other factors beyond our control, we will provide a full refund or offer alternative options for rescheduling.
5. **Contact Us:**
To cancel your booking or inquire about our cancellation policy, please contact us via phone at +212638218747 or email us at contact@complettrip.com. Our team will assist you promptly and provide further guidance based on your specific situation.
We strive to make the cancellation process as smooth and hassle-free as possible while ensuring fairness to both our clients and our partners. Thank you for choosing Complet Trip, and we look forward to assisting you with your travel needs.
For more information about our tours, services, and cancellation policy, please visit our website at www.complettrip.com.